T‑Mobile public web maintenance

Designed landing pages for new services and subscription packages

Telekom website

ROLE

Lead Product Designer

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People management

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Project scoping

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Project planning

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Stakeholder management

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Design management

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Research design

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Field research

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Workshop design

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Workshop facilitation

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Prototyping and testing

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Presenting and documenting work

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EMPLOYER

As a solo consultant in partnership with

Isobar Budapest

Isobar is 6,500 people in 85 locations across 45 markets globally, united as one. Our mission is to transform businesses, brands and people's lives with the creative use of digital.

Client

Hungarian Telekom (T-Mobile)

Hungary's leading telecommunications company providing integrated TV, landline, internet and mobile services with more than 10,000 employees to its 5+ million customers

Challenge

The maintenance projects were rapid design tasks with short deadlines. Each task was assigned to one UX designer, so these were solo-projects in essence.

Process

The typical process from my perspective looked like this:

Scoping the project with the sponsor and the stakeholders
Budgeting, developing a proposal
Managing the deadline, client correspondence
Desk research, and a little research (mostly friends of friends, because of the lack of time)
Wireframing in Axure
As much usability testing as time allowed
Presenting the design and iterating on it
After acceptance, handing the design over to the UI and site build team
Quality assurance during implementation

Results

I did not have access to conversion or visit numbers, but it was very motivating that my work reached millions of T-Mobile customers, including my friends and family.

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